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FAQ

FAQ | Adjustable Bed Orlando - Altamonte Springs, FL

Ordering & Availability

How do I place an order?

You can shop our full catalog online at https://adjustablebedorlando.com or visit us in person at 658 Douglas Ave, Altamonte Springs, FL 32713. Browse by room, brand, or style, add items to your cart, and check out securely online. You can also call us at 3217544436 and our team will help you place your order over the phone.

Are the products on your website available in store?

Our online catalog reflects our full product offering. Most items are available for order and can be delivered directly to your home. Some items may also be on display in our showroom. If you want to see a specific piece in person before purchasing, give us a call and we'll let you know if it's currently on our floor.

Can I order by phone?

Yes. Call us at 3217544436 during business hours and one of our team members will walk you through the ordering process.

Do you offer custom orders or special requests?

We carry a wide selection of furniture from trusted brands. While we don't offer fully custom-built pieces, many of our products are available in multiple configurations, colors, and sizes. Contact us to discuss what's available for the item you're interested in.

Delivery & Shipping

Do you deliver?

Yes. We offer delivery throughout the Altamonte Springs area. Delivery options, timelines, and pricing depend on your location and the items ordered. Contact us at 3217544436 for a delivery quote.

How long does delivery take?

Delivery timelines vary depending on whether the item is in stock or needs to be ordered from the manufacturer. In-stock items typically deliver within 1–2 weeks. Special orders may take 4–8 weeks. We'll provide you with an estimated delivery window at the time of purchase.

Do you offer white-glove delivery?

Yes. Our delivery team will bring your furniture into your home, place it in the room of your choice, and assemble it if required. We also remove all packaging materials.

Do you ship outside your local delivery area?

For customers outside our standard delivery zone, we can arrange shipping through our carrier partners. Shipping costs and timelines vary by destination. Contact us for a shipping quote.

Financing & Payment

What financing options do you offer?

We offer flexible financing plans, including options with no interest if paid in full within the promotional period. Apply in store or ask our team about pre-qualification. See our Financing Options page for details and monthly payment examples.

What payment methods do you accept?

We accept major credit cards, Apple Pay, Google Pay, Shop Pay, and cash in store. Financing is also available for qualifying purchases.

Is there a minimum purchase for financing?

Minimum purchase requirements may apply depending on the financing promotion. Contact us for current financing offers and qualifications.

Returns & Exchanges

What is your return policy?

If you're not satisfied with your purchase, contact us within 48 hours of delivery to discuss your options. Items must be in original condition with no signs of use or damage. Custom orders and clearance items are final sale. See our full Return & Exchange Policy for details, or call us at 3217544436.

What if my furniture arrives damaged?

Inspect all furniture carefully at the time of delivery. If you notice any damage, note it with the delivery team and contact us immediately. We will work with you and the manufacturer to arrange a repair, replacement, or credit.

Products & Brands

What brands do you carry?

We carry furniture from leading manufacturers. Our selection includes living room, bedroom, dining room, home office, outdoor, and mattress categories.

Do your products come with a warranty?

Most of our furniture is covered by the manufacturer's warranty, which varies by brand and product. Contact us for details or if you have a warranty claim.

Can I see your furniture in 3D before buying?

Many of our products feature 3D viewing capability, letting you see the piece from every angle right on your phone or computer. Look for the "3D Available" badge on product pages. On supported devices, you can even use augmented reality to visualize the furniture in your own room. Learn more on our 3D Experience page.

Store Information

What are your store hours?

For information on store hours, please refer to our contact page.

Where are you located?

658 Douglas Ave, Altamonte Springs, FL 32713. We're a family-owned store proudly serving the Altamonte Springs area.

How can I contact you?

Call us at 3217544436 during business hours, email us at adjustablebedorlando@gmail.com, or visit our Contact Us page to send a message directly.

Last Updated: July 2026

About Our Business

What is Adjustable Bed & Mattress?

Adjustable Bed & Mattress is a family-owned and operated business founded in 2016 by Barry Phipps and Jeremiah Staggs. We are a premier mattress retailer in Altamonte Springs, specializing in brand-new, high-quality mattresses and sleep accessories at significantly reduced prices.

While we are experts in adjustable bed systems, our primary mission is to help you find the perfect mattress for a better night's sleep. We are proud members of the Mattress Direct America group.

Where is your showroom located?

Our showroom is conveniently located in Altamonte Springs at:

658 Douglas Ave, Suite 1104, Altamonte Springs, FL 32714

What are your business hours?

We maintain regular business hours to serve our community. However, we highly encourage scheduling an appointment. This ensures you receive personalized, one-on-one attention from our sleep experts, allowing us to better serve your specific needs without distractions.

Products and Selection

What types of products do you offer?

While we are renowned for our premium mattresses and adjustable beds, we are also a full-service Ashley Furniture provider. Our selection includes:

  • The Full Ashley Catalogue: the entire Ashley Furniture line, from living room sets and dining tables to bedroom suites and home decor.
  • Premium Mattresses: 18 distinct models including Hybrid, Gel Memory Foam, and Luxury Innerspring designs.
  • Adjustable Bases: 8 different models on display, each with unique functionality.
  • Sleep Accessories: luxury pillows, sheets, and mattress protectors to complete your sleep system.
Is your Ashley Furniture the same as what I see in the big stores?

Yes, absolutely. We are an authorized retailer listed on the official Ashley store locator. We source the exact same factory-direct, brand-new items that you find at the Ashley Home Store.

The only difference is the price: because we don't have the overhead of a massive showroom and dozens of salespeople, we can offer the same high-quality furniture at a fraction of the cost.

Do I have to buy an adjustable bed?

Not at all. While we offer a fantastic selection of adjustable bases that pair perfectly with our mattresses, we primarily sell mattresses for use on traditional frames, box springs, or platform beds. An adjustable base is an optional enhancement for those looking for features like head and foot elevation or massage.

Are your mattresses brand new?

Yes. Every mattress we sell is 100% brand new, still sealed in the original factory plastic, and comes with a full manufacturer's warranty.

While the vast majority of our mattresses include a 10-year warranty, all our products are backed by a full warranty to ensure long-lasting quality and peace of mind.

Where are your mattresses manufactured?

Our mattresses are proudly American-made in South Carolina, New York, Arizona, and Texas. We receive regular deliveries to ensure consistent quality, freshness, and the superior craftsmanship you expect from a local business.

Pricing and Savings

How can you offer 50-80% off retail prices?

Our secret is simple: low overhead. Traditional big box stores have massive showrooms to maintain and 30+ salespeople on staff, all of which you pay for in the final price of your mattress.

By maintaining a streamlined operation and sourcing directly from the factory, we cut out those unnecessary costs. We pass 100% of those savings to you, offering the same premium products at 50-80% below typical retail prices.

Why are your in-store prices lower than what I see online?

To protect brand integrity, manufacturers set a Minimum Advertised Price (MAP) that we are required to show on our website. Once you are in our showroom, we can beat those prices.

Because we don't have the overhead of a fancy showroom or a huge sales team, our in-store pricing is the lowest you will find anywhere. This is why we highly recommend booking an appointment, to see the real savings that we aren't allowed to post online.

How can I browse your Ashley Furniture collection?

You can view our extensive selection directly on this website. Whether you are looking for a specific piece or furnishing an entire home, you have access to the complete Ashley catalogue through us.

If you see something you like at a big-box store, bring us the SKU and we can almost always beat their price by a significant margin.

What are your starting prices?

We make quality sleep affordable for every budget:

  • Queen mattresses: starting as low as $100.
  • King mattresses: starting as low as $175.
  • Adjustable sets: Queen sets (base and mattress) start at $625, and Split King sets start at $925.

Financing and Payment Options

What financing options do you offer?

We offer a variety of flexible financing solutions to fit your budget:

  • Synchrony Financing: 6 months to 1 year with no interest on qualifying purchases.
  • No Credit Needed: 90-day no-interest options for those who prefer not to use traditional credit.
  • Low Initial Payment: take home your new mattress today with low or no initial payment.
How does the no-credit-needed option work?

Our no-credit-needed options are designed to be simple and accessible. They typically operate on a lease-to-own basis with a 90-day no-interest window, allowing you to take home your new mattress or adjustable bed immediately and pay it off over time.

Health Benefits

What are the benefits of an adjustable bed?

While optional, our adjustable bases offer numerous health and lifestyle benefits, including:

  • Acid reflux relief: elevating your head can prevent nighttime heartburn.
  • Reduced snoring: improved airflow can alleviate snoring and mild sleep apnea symptoms.
  • Back pain relief: support the natural curve of your spine to reduce pressure points.
  • Improved circulation: elevating your legs can reduce swelling and improve blood flow.

Planning Your Visit

Do I need an appointment?

While you are welcome during our regular hours, we highly recommend scheduling an appointment for the best experience. An appointment guarantees you dedicated time with a sleep specialist to test our 18 different mattresses and 8 different adjustable bases.

It also ensures you get access to our exclusive in-store pricing that we aren't allowed to post online.

How do I book an appointment?

You can schedule your visit by:

  • Calling or texting Barry or Jeremiah: (321) 754-4436
  • Online: click "Plan Your Visit" or "Book Now" anywhere on this site.
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